Job Description
Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications: Associate's degree in a technical field such as computer science, computer engineering or related field required 2-4 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.