A large software company is seeking a remote IT Service Desk Analyst. They will provide remote IT support to approximately 4000 internal employees. They will be responsible for troubleshooting, repair and configuration of desktops/laptops (mostly windows based with a few Apple related), printers, and mobile devices as well as handle support related issues with Internet browsers, wireless connectivity, VPN, enterprise applications, password and other similar items experienced in a corporate environment. Must be able to work some holidays.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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2+ years of experience providing support in a Windows based environment, specifically troubleshooting, diagnosing, and resolving hardware and software issues with desktops/laptop and mobile devices.
Strong communication skills
Ability to work 2nd shift (2-11pm)
ServiceNow experience (what is an incident, what is a request)
Mac or Linux experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.