Insight Global is looking for a UiPath Production Support Engineer to join an enterprise retail company hybrid out of Vancouver. The successful candidate will be detail-oriented and proactive, with experience managing, monitoring, and troubleshooting UiPath RPA processes in a production environment. The successful candidate will be responsible for ensuring high availability and performance of RPA solutions, incident handling, and root cause analysis while coordinating with development and infrastructure teams. Other principal duties and responsibilities include:
Monitoring Automations:
o Monitor and support production bots across various retail operations including inventory, supply chain, pricing, and finance workflows.
o Provide L1/L2 support for RPA bots in production environments, including incident tracking, resolution, and escalation if needed.
o Handle bot failures and perform root cause analysis (RCA) for recurring issues.
o Perform health checks and ensure compliance with SLAs.
o Maintain documentation of production incidents, changes, and resolutions.
o Track and report KPIs for automation performance via UiPath Insights (success rate, failure trends, response times).
Bug Fixes and CRs
o Ability to identify production bot failures, determine urgency and perform hot fixes to the code to ensure minimal downtime for business-critical processes.
o Work closely with development teams to fix bugs and deploy code fixes.
o Perform bug triage and prioritize bugs/CR backlog based on severity of the issue/s.
API & Enterprise System Integrations
o Monitor integration services setup in UiPath orchestrator for all tenants.
o Responsible for period review and upgrades to authentication mechanisms for Integrations
o Ability to perform POCs for new integration services that might be introduced by UiPath and or other vendors.
Cloud Infrastructure & DevOps (Azure)
o Basic knowledge of Azure could portal
o Utilize Azure Key Vault / AWS Secrets Manager for secure credential management.
o Utilize Azure containers for updating config files, access process related templates etc.
o Leverage CI/CD pipelines (GitLab, Azure DevOps) to deploy new processes and CRs.
o Responsible to collaborate with Infrastructure team/s to manage patching for VMs, target application upgrades to ensure minimal downtime for automations.
Cross-Team Collaboration
o Collaborate with business analysts, solution architects, and developers to ensure automations in production run seamlessly.
o Participate in post-deployment reviews and suggest improvements for operational stability.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Knowledge of MS Power Automate, Power Apps, and how they complement UiPath automation
Experience supporting automation of retail-specific processes like POS reconciliation, order fulfillment, vendor management, etc.
ITIL certification or experience in a structured incident/change management environment
Exposure to API integrations, Document Understanding Agentic Ai
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.