Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
A large North American construction company has recently completed a major Coupa implementation as part of a broader procurement modernization initiative.
You will be responsible for guiding suppliers of all sizes—from small family-run businesses to large enterprise vendors—through the onboarding process. This includes responding to inquiries, providing step‑by‑step assistance, and ensuring suppliers complete the required onboarding tasks within Coupa.
-Support suppliers through the Coupa onboarding process
-Answer supplier questions via email and phone
-Provide clear guidance and troubleshooting for onboarding issues
-Track onboarding progress for a large supplier population
-Communicate professionally with suppliers ranging from small “mom and pop shops” to major vendors
- Follow up with suppliers who have not yet completed onboarding
-Collaborate with procurement and project teams to resolve escalations
-Maintain accurate documentation and routing of information
-Use MS Office tools for communication, tracking, and reporting
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-2+ years in a corporate customer service or client‑facing role
-Comfortable handling both email and phone-based communication
-Strong communication and problem‑solving skills
-Proficiency with Microsoft Office
-Ability to manage high‑volume inquiries and work in a structured process
-Strong organizational skills and dependability in a hybrid or remote work setting
-Ability to learn new systems quickly and adapt within a project environment
Nice to Have Skills & Experience
- Experience working with or supporting procurement teams
- Exposure to Coupa or supplier onboarding workflows
- Basic contract administration or contract-related experience
- Experience supporting vendors, suppliers, or customers in a corporate setting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.