ServiceNow Business Analyst

Day to Day
Insight Global is looking for a Technical Business Analyst to join one of Canadas largest retail and wellness companies. This person will be joining the Service Excellence team that supports ServiceNow platform used across the Tech Organization. This candidate will specifically be joining the cybersecurity pod, collaborating with functional and technical stakeholders to ensure the ServiceNow platform is optimized for the Cybersecurity and GRC teams. The candidate will assist in Scrum leadership, analyze business requirements and translate them into ServiceNow solutions, provide insights and recommendations to improve cybersecurity posture using ServiceNow capabilities, and ensure compliance with organizational policies and industry standards.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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Must Haves
5+ years of business analysis experience within ServiceNow
Experience following, participating, supporting, and owning Agile or Scrum processes as a Business Analyst
Deep business and technical understanding of ServiceNow's products, specifically: Integrated Risk Management (IRM), Security Incident Response (SIR), Security Operations (SecOps), Third-party Risk Management (TPRM, previously VRM), and Vulnerability Response (VR)
Understanding of GRC and Cybersecurity Frameworks ie NIST, ISO, SOC etc.
Experience supporting QA in developing and documenting testing strategies and test cases for product development to ensure development delivered meets business requirements
Thought leader who can advocate for and understand how customizations will affect the ServiceNow Platform

Plusses
Enterprise Retail or Big 4 Consulting Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.