Service Desk Analyst

Insight Global is seeking a Service Desk Analyst to join a leading skincare brand. In this role the person will be responsible for providing technical support across a multi‑location enterprise environment. This role supports users both onsite and remotely, assisting with hardware setup, password resets, email issues, and general desktop applications. Key responsibilities include troubleshooting and resolving technical issues, configuring new PCs, deploying equipment, supporting printers, and maintaining accurate ticket records in JIRA. The analyst will manage hardware/software inventory, update workstation images, coordinate equipment for new hires and desk moves, and create or maintain documentation for systems, processes, and network‑related tasks. The position also provides remote support to Outside Sales Representatives and other users throughout North America.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Requirements
- 3-6 years of experience providing front-line technical support for computers; in person and over the telephone
- Demonstrated ability to install software and hardware
- Demonstrated ability to create and maintain new Users via Exchange or Active Directory/AD Manager
- Experience with Office 365 management

Nice to have
• RingCentral configuration and troubleshoot experience is an asset
• Working knowledge of Intune and JAMF is an asset
• Exposure to Windows Server and VM-Ware is an asset
• Exposure to ITIL service management is an asset
• Exposure to SharePoint is an asset
• Exposure to Salesforce
• Exposure to Sage
• Mac Experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.