We are seeking candidates for Technical Program Manager within our Global Product and Technology team. The TPM would be on a team comprised of highly skilled Cloud Engineers & Cloud Architect which align to help monitor and support lululemons cloud (AWS/Azure). As a member of this team, the Technical Program Manager will act as a engineering advocate during critical Go-Live milestones and all related activities. The TPM will be a primary point of contact for both internal and external teams, driving cohesiveness between support, delivery, and acceptance. To be effective, the TPM will work closely with a variety of internal stakeholders to prioritize work and drive on-time cloud solution delivery/service/support, including identifying and resolving risks and dependencies.
Responsibilities:
Listen, understand, and analyze business requirements and work collaboratively with internal and external stakeholders to ensure the best possible experience when supporting the teams and looking at health parameters of the cloud eco system
Manage a pipeline of widely varying projects related to customer go-live events on Cloud Infrastructure such as network, storage, services et al
Establish process, governance and working agreements to enable India North America collaboration
Establish scrum/ processes to drive delivery and efficiencies for the team
Work with stakeholders in identifying and preparing scope of work for the team
Plan (effort, task, resources) with respective tower TPMs, track and report project status
Good tech stack and system design knowledge on the relevant areas
Should be responsible to own and remove impediments
Liaise with Managed Services Partners for L1/L2 Support, Cloud Engineering, Product Development to facilitate progress, resolution, consistency of approach to resolve customer's issues during go-live events.
Defining, document, and implementing best practice processes for project management.
Help customers understand best practices around advanced cloud-based solutions.
Be a part of the project team with diverse skills and working styles.
Manage, control, prioritize, provide latest status, and visibility to stakeholders responsible.
Identify and utilize necessary tools to support new and evolving processes.
Manage relationships throughout the customer organization including all project team members, business contributors and stakeholders, and executive management.
Establish trusted relationships with customers and prospects and understand their objectives. Solicit and provide product feedback from customers and prospects.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
7+ years' experience in Technical Project Management engaging with industry senior leaders (Tech Mgrs & Director level) on cloud strategy and adoption.
Expert in analyzing stakeholder requirements, deciphering blockers, and facilitating smooth navigation in complex technical scenarios.
Self-starter; works and solves problems independently; extremely well organized.
Enjoys problem solving; formulates key relevant questions, gathers necessary info.
Experience managing Cloud migration / transformation projects is critical.
Broad background in Digital Transformation projects and initiatives.
Experience in developing and managing customer relationships.
Good understanding of Public Cloud Architecture and cloud pricing / economic models.
BS / MS in a technical discipline.
AWS/Azure/OCI Cloud Infrastructure (or any competitive Cloud) Certifications are mandatory.
Professional certification(s) related to Technical Program Management is highly desirable.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.