Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking to hire a Salesforce Developer to join one of North America’s largest retail and wellness companies. The ideal candidate will be supporting the Guest Education Center Technology that is responsible for different technologies that support guests through the purcahse and post purchase journey. The Salesforce Developer will be responsible for the following :
• Provide L3 support for Salesforce-related incidents and service requests escalated from L1/L2 teams.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Participate in on-call support rotations, ensuring timely resolution of critical issues.
• Collaborate with cross-functional teams including developers, admins, and business stakeholders to resolve issues.
• Monitor system performance and proactively identify potential issues.
• Maintain documentation for support procedures, known issues, and resolutions.
• Work closely with Salesforce developers to validate bug fixes and enhancements.
• Ensure compliance with SLAs and internal support processes.
• Support deployment activities and post-release validations.
• Stay updated with Salesforce platform changes and recommend improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 8+ years of experience in Salesforce support or system analysis roles.
• Strong understanding of Salesforce architecture, data model, and security model.
• Experience with Salesforce Service Cloud, Sales Cloud, and custom applications.
• Proficiency in troubleshooting Apex, Visualforce, Lightning Components, and Flows.
• Familiarity with tools like Salesforce Workbench, Data Loader, and debug logs.
• Has experience with Gitlab
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.