Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
This marine transportation company is seeking an Intermediate Technical Analyst to join our IT support team on a 6‑month contract. This role will provide Tier 2 help desk support and serve as a key point of contact for internal stakeholders, including executive‑level users. The ideal candidate combines strong technical fundamentals with exceptional communication, follow‑through, and a service mindset.
Provide Tier 2 help desk and desktop support to internal users, including executive stakeholders
Troubleshoot and resolve issues related to Microsoft technologies (Teams, Microsoft Admin tools, Windows Server environments)
Support guest site users and provide white‑glove, high‑touch service when required
Escalate complex issues appropriately and follow through to resolution
Communicate clearly and professionally with technical and non‑technical users
Document issues, solutions, and follow‑up actions accurately
Work collaboratively with internal IT teams to support business operations and decision‑making
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3–5 years of experience in a Technical Analyst, Help Desk, or IT Support role
Proven Tier 2 help desk experience
Strong experience supporting Microsoft environments (Teams, Microsoft Admin, Windows/Server basics)
Educational background in Computer Science or a related field (BCIT or equivalent preferred)
Strong troubleshooting and problem‑solving skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.