Employee Support Representative

Join this leading Construction company as a Employee Support Representative. As part of our Employee Support Representative team, you will play a key role in supporting the delivery of
full employee life cycle experiences. In your new role you will be responsible for providing
tier 1 customer service to employees, managers, other internal teams and external parties. Your new position will see you address inquiries through various communication channels such as phone
calls, chat messages, and written questions and act as the first point of contact for Employee Services.
When necessary, the Employee Support Representative will pass along the query to the other relevant
teams, all while maintaining the communication with the employee throughout to ensure excellent service
delivery

Day to day:
• Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base
resources and internal records
• Prepare and validate employment verification letters, ensuring policy compliance
• Review and validate employee records in our HRIS Identify and report system issues or
recurring inquiries to support continuous improvement
• Collaborate with team members to troubleshoot and resolve issues, identifying root causes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1+ years of service center or equivalent human resources assistant experience preferred
• Excellent customer service using strong communication and listening skills
Excellent attention to detail, with a high level of precision of data and accuracy in any
deliverables
•
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment
• Flexible with the ability to adapt to the changing needs of the organization
• The ability to maintain confidentiality
• Experience with Workday and ServiceNow is an asset

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.