Senior Business Analyst

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will be working with all the business applications to conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

To work with business users to understand their business problems and translate that knowledge into a technical solution
Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users
Demonstrated fluency in business processes and process differentiation
Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process
Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests
Prepare training and user manual
Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary
Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement
Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management
Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results
A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures
Service oriented with good interpersonal and customer relations skills
Demonstrate initiative, flexibility and responsiveness in completing tasks
Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset
Must be fluent in spoken and written English
Knowledge in Chinese (Cantonese &/or Mandarin) is an asset

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.