- Support team flow during unplanned power outage events, including outage schedule development/coordination, vendor management and communication, store/club/stakeholder management of notification-pre/post outage, resource mobilization planning, and event close out.
- Efficiently communicate and coordinate resources, changes, vendor communication, and correction of errors to Team Lead and Shift Supervisor.
- Provide technical and disaster specific training to agents.
- Identify any escalations and ensure they are properly communicated to the designated parties.
- Work with PRMs, Utility companies, and key stakeholders to drive improvement of our support.
- Maintain flexibility, acknowledging the nature of Power Restoration and the need for frequent change and improvement
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
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https://insightglobal.com/workforce-privacy-policy/ .
- Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including stakeholders in crisis.
- Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for agents, stakeholders, and vendors. Always demonstrates a welcoming attitude and sensitivity to the needs of others.
- Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible and virtual, team-oriented environment.
- Leadership: Possesses strong organizational and communication skills; Able to support and champion new processes, leading by example.
- Communication: Exceptional communication skills including verbal, written and presentation formats. Interacts with diverse groups of people with clear and concise presentation.
- Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity.
- Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint and a willingness to learn additional programs.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.