Job Description
Insight Global is seeking a Senior Product Manager to help define and shape the future of its car wash experience. The organization currently has a fragmented car wash ecosystem with opportunities to improve customer experience, technology integration, and long-term product strategy. This individual will partner closely with business stakeholders, technology teams, and service design to establish a roadmap that supports future investments targeted for FY2028.
The ideal candidate will serve as the bridge between business stakeholders, customer experience teams, technology organizations, and operations to transform a fragmented car wash ecosystem into a scalable, customer-centric platform. This role will own product vision, roadmap development, requirements definition, and execution planning while helping shape future investments and capabilities for upcoming fiscal-year initiatives.
Define and execute the product vision, strategy, and roadmap for the organization's car wash digital ecosystem.
Partner closely with Loyalty, Digital, Engineering, Operations, and Marketing teams to deliver seamless customer experiences.
Evaluate and improve the current fragmented car wash experience, identifying opportunities for growth, simplification, and modernization.
Develop business requirements and translate them into actionable product and technical solutions.
Drive the creation and evolution of subscription and membership-based car wash offerings.
Own customer-facing experiences across mobile applications, web experiences, POS systems, kiosks, and other integrated technologies.
Analyze customer behavior, business performance, and operational data to inform product decisions and prioritize investments.
Build business cases and recommend future investments, enhancements, and vendor solutions.
Collaborate with leadership to establish long-term product direction and support planning for future fiscal-year initiatives.
Lead roadmap prioritization, backlog management, feature definition, and cross-functional execution.
Identify opportunities for quick wins while simultaneously driving long-term transformation initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5-7+ years of Product Management experience, with ownership of digital products from strategy through execution.
Strong stakeholder management skills with the ability to align business, technology, operations, and customer experience teams.
Experience managing mobile app and/or web-based customer experiences, ideally with integrations to physical hardware such as POS systems, kiosks, payment devices, scanners, or other in-store technologies.
Proven ability to use metrics and customer insights to drive product decisions, prioritize roadmap initiatives, and measure business outcomes.
Experience owning product strategy, roadmap development, requirements gathering, backlog prioritization, and delivery execution.
Ability to translate business needs into technical requirements while balancing customer experience, operational needs, and technical constraints.
Nice to Have Skills & Experience
Experience supporting retail, fuel/convenience, car wash, or other consumer-facing transactional products.
Car wash industry experience.
Loyalty, subscription, membership, or rewards program experience.
Experience with digital payments, retail technology, or omnichannel customer journeys.
Service design or customer journey mapping experience.
Experience launching or modernizing customer-facing subscription products.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.