Provider Support Representative

Provider Support Representatives are responsible for addressing complex issues that affect healthcare providers and the individuals they serve. This role involves direct communication with providers and collaboration across internal teams to deliver timely, accurate resolutions while maintaining exceptional service standards. The representative plays a key role in ensuring a positive experience for members seeking care by identifying and removing barriers to access and satisfaction. Strong organizational skills and proactive communication are essential for managing workload and resolving challenges effectively.

Primary Duties and Responsibilities

Outbound calls and email inquiries from providers.
Manage assigned cases and workflow through efficient use of internal systems.
Investigate, troubleshoot, and resolve issues within established service-level agreements (SLAs).
Collaborate with team members and leadership to identify trends and address recurring challenges.
Utilize internal tools and resources to support accurate and timely resolutions.
Communicate outcomes and next steps clearly to providers and relevant internal teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Minimum of 1 year in a customer support or service role in a healthcare environment
- Strong computer proficiency, including experience with CRM platforms and knowledge management systems for issue resolution.
- Familiarity with ticketing systems and reporting tools.
- Proven ability to manage and prioritize a caseload effectively.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.