POS Portfolio Lead/ Program Manager

Our client is looking for a POS Portfolio Lead/ Program Manager to join their team in Tempe, AZ. The Portfolio Lead is responsible for developing and overseeing a high caliber portfolio management function within a designated domain, with direct accountability for the planning, execution, and delivery of projects managed by their own team. This role ensures excellence in portfolio governance, alignment of roadmaps, and effective strategic execution across both team owned initiatives and broader enterprise programs. This role oversees a team of Project Managers, providing coaching, mentorship, and performance leadership while serving as the primary escalation point for portfolio-related risks, issues, and decisions. The Portfolio Manager ensures that all initiatives within the portfolio align with strategic priorities, deliver measurable business value, and adhere to governance standards. This leader collaborates closely with IT and business executives, partnering with IT Directors and Business Relationship Managers to understand demand and priorities, to optimize resources, proactively manage risk, and ensure clear, transparent visibility into portfolio performance and financial outcomes. Key responsibilities are shown below:
1. Portfolio Governance & Strategy Alignment
• Adhere to and continuously apply established portfolio governance standards, frameworks, tools, and best practices, helping position the team as a center of excellence.
• Ensure initiatives and projects align with enterprise strategy, roadmap priorities, and defined KPIs.
• Drive structured decision-gating processes to ensure appropriate business case validation, funding approval, and benefits realization tracking.
• Establish and monitor portfolio performance metrics, risk dashboards, and value realization reporting.
• Continuously improve governance processes to increase efficiency, predictability, and strategic impact.
2. Leadership & Team Development
• Lead, coach, and mentor a team of Project Managers, fostering professional growth, accountability, and delivery excellence.
• Conduct regular one-on-ones, performance evaluations, and development planning sessions.
• Build a culture of collaboration, ownership, and continuous improvement.
• Help standardize methodologies, templates, reporting, and best practices across the broader portfolio.
• Serve as a role model for leadership, communication, and stakeholder engagement.
3. Escalation & Risk Management
• Act as the primary escalation point for portfolio-level risks, interdependencies, and cross-functional conflicts.
• Proactively identify systemic risks and develop mitigation strategies.
• Facilitate resolution of complex stakeholder issues, balancing business and IT priorities.
• Ensure transparency and timely communication of critical risks to executive leadership.
4. Resource Planning
• Partner with IT and business leaders to optimize resource allocation across competing priorities.
• Evaluate new initiatives for strategic fit, capacity impact, and ROI for potential inclusion in the portfolio.
• Provide scenario analysis and prioritization recommendations to executive stakeholders.
5. Executive Communication & Reporting
• Lead recurring governance forums and Sponsor updates
• Deliver regular updates to executive and senior leadership, providing clear insights into:
o Portfolio health and delivery status
o Strategic roadmap progress
o Budget and resource utilization
o Key risks and mitigation plans
o KPI performance and value realization
• Translate complex project data into actionable executive insights and recommendations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Must be onsite 5 days per week in Tempe, Arizona
• 10+ years of progressive experience in project, program, or portfolio management
• 5+ years of people leadership experience
• Experience overseeing portfolios that support retail store systems, preferably within convenience retail environments
• Working knowledge of Point of Sale (POS) and payment systems, including transaction flows, compliance considerations, and vendor dependencies
• Strong understanding of retail technology ecosystems, including how platforms integrate across stores, regions, and vendors

• Familiarity with fuel systems and forecourt technologies, including their interaction with POS, payments, and store operations
• PMP, PMP, SAFe, or equivalent certification preferred
• Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.