Payroll Support Representative

Consultants will be taking inbound client calls to support our clients technology products (Payroll, HR, Benefits)
Upon conversion, consultants will be assigned a book of business to support specific clients
Interact with external clients via telephone and email communication to best advice on their companys payroll needs
Build relationships with set clients and get to know their business on a deeper level/ take a consultative approach
Act as a business partner and consultant to solve client issues or concerns and take a proactive approach to potential future needs
Consultants will be fully trained on the payroll process and all product offerings within this space prior to conversion

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Personality & Drive:

Controller/Go-Getter type
Energetic, curious, and enthusiastic about learning and success
Strong internal drive and growth mindset
Professionalism & Maturity:

Demonstrates corporate maturity and professionalism, especially important for recent graduates
Skills & Abilities:

Excellent problem-solving and quick thinking
Strong oral and written communication; able to clearly educate clients
Highly organized with strong attention to detail
Able to prioritize and manage multiple tasks in a fast-paced environment without becoming overwhelmed
Technical & Learning Agility:

Technically savvy and quick to learn multiple internal systems (10+ systems, often using 34 simultaneously)
Adaptable and flexible in a constantly changing environment
Experience:

Prior success in client-facing roles (e.g., retail, account management, client service, or industry-specific experience)

HR, payroll, or benefits experience in any capacity

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.