Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Phoenix, Arizona. This person will be performing the following duties:
- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.
- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.
- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.
- Configuring Apple laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.
- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.
- VPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Altos Global Protect.
- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.
- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.
- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.
- Utilize System Center Orchestrator to resolve Office 365 security group issues during onboarding to minimize delays.
- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.
- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.
- Assist users with mobile devices (email setup and WiFi)
- General assistance with various Service Desk activities/special projects, as needed.
- Provide excellent customer service to users and management, including prompt responses to requests.
This role will be onsite, Monday-Friday from 8am-5pm (1 hour lunch). Excludes major holidays.
Compensation is between $25.00-30.00/hr.
Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Minimum 5 years of experience in an enterprise technical support role
Excellent customer service, professionalism, punctuality, and written/verbal communication
Experience in PC deployment (PXE/SCCM), break/fix support (technical diagnosis and repair) of PCs
Asset Management experience (prefer Lansweeper)
Experience with PC networking, VPN, Multi-factor Authentication or RSA tokens (SecureID)
Experience troubleshooting Windows OS, supporting core Microsoft applications, as well as non-Microsoft applications
Mobile device support (email setup) and ticketing system experience.
PowerShell scripting
Experience with Microsoft Dynamics or ServiceNOW (SNOW) ticketing system or similar
Experience troubleshooting HP branded laptops/PCs
Relevant Certifications and/or degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.