Job Description
The Solid Waste Support Specialist provides front‑line help desk support for residential trash, recycling, and container services. This role assists customers by resolving service issues, processing requests, and ensuring accurate updates across internal systems to support smooth field operations.
Key Responsibilities
Serve as the primary help desk contact for residents reporting missed pickups, damaged containers, and general solid waste service questions.
Troubleshoot service concerns by reviewing route information, verifying service days, and submitting work orders for field crews.
Respond to inquiries related to billing, service fees, and account adjustments.
Document all customer interactions and update account information using internal customer service and billing systems.
Coordinate with solid waste field teams and supervisors when escalations or repeated service issues occur.
Provide clear guidance on container rules, bulk‑trash schedules, recycling guidelines, and sanitation policies.
Prioritize and manage multiple incoming requests in a fast‑paced help desk environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Ability to navigate multiple computer systems and accurately enter data.
Problem‑solving skills for troubleshooting service and account issues.
Ability to remain calm, organized, and efficient in high‑volume call environments.
Clear written and verbal communication.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.