Senior Sales Operations Analyst

Insight Global is looking for a Senior Sales Operations Analyst-Contract Compliance who serves as the first line of defense in contractual compliance audits initiated by customers or third-party audit firms for customer and national account pricing contracts. This role manages the full audit engagement cycle — from initial data gathering and contractual review, through internal audit analysis and dispute preparation, to coordinating with internal and external stakeholders — with the goal of minimizing unwarranted financial claims and protecting company revenue.

Responsibilities
○ Serve as the primary point of contact for all incoming contractual compliance audits.
○ Scope and fulfill data requests, ensuring accuracy, completeness, and alignment with contractual requirements.
○ Review customer contracts to interpret applicable commercial terms, including billing procedures, payment timelines, pricing schedules, rebates, markups, labor rates, logistics charges, and other negotiated terms.
○ Apply these terms when assessing auditor claims to identify potential misinterpretations or overreach.
○ Analyze Summary of Monetary Issues (SMI) reports and other auditor findings.
○ Conduct internal audits using company data, financial analysis, and contract interpretation to validate or dispute claims.
○ Develop clear, data-backed dispute responses to challenge invalid audit findings.
○ Manage the back-and-forth with auditors, staying within approved negotiation parameters.
○ Partner with Sales, Pricing, Finance, and Legal teams to align audit defense strategies.
○ Prepare and present updates to senior leadership, flagging potential high-risk or high-dollar issues.
○ Maintain a repository of audit precedents, dispute strategies, and recurring contract interpretations.
○ Recommend process improvements to strengthen future audit outcomes and reduce exposure.
○ Collaborate with internal stakeholders to enhance contract structures, data retrieval systems, and compliance processes based on audit learnings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree required; Finance, Accounting, Business Administration, or related field preferred
• 3-4 years of relevant experience in contract compliance, audit defense, financial analysis, or related fields
• Expert-level proficiency in Microsoft Excel; advanced skills in Word and PowerPoint
• Familiarity with ERP systems, data analysis tools, and openness to leveraging AI solutions
• Ability to interpret complex commercial contracts
• Exceptional attention to detail and accuracy in data handling
• Experience presenting to internal and external (as needed) stakeholders
Prepare and deliver executive-level presentations.

- Experience in equipment rental, manufacturing, healthcare, or similar industries
- Familiar with snowflake, salesforce, and Tableau

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.