A customer of Insight Global is looking for an Operations Technician to support their Large Enterprise Data Center. The ideal person will be self-driven and highly motivated to provide excellent support with little to no supervision. This position is dynamic and will require a wide range of tasks such as racking and stacking servers, conducting audits, supporting change control, troubleshooting, etc. This role will be for a 1st shift position but on-call support will be required throughout this engagement.
Operational Duties:
-Ensure equipment is installed, repaired, or re-configured correctly and quickly, coordinating with other teams (customer and supplier) as needed.
-Ensure that the assigned work area is clean, stocked, safe, and secure by following established policies for maintaining work areas, stocking equipment and parts, and protecting information and physical assets.
- Effectively multitask, communicate proactively, and have excellent time management skills.
- Build, maintain, and revise processes to ensure efficient break/fix and communication activities.
- Ensure customer experience with products is second to none.
Responsibilities:
-Installation, troubleshooting, and maintenance of server and storage equipment in a customer's production environment.
-Must be able to walk long distances and stand for long periods of time.
-Ability to lift and carry heavy equipment up to 50lbs safely.
-Responsible for escorting unbadged people when appropriate.
-Receive package deliveries (site specific).
-Updating, adding, and closing incident activity in one or more incident tracking systems.
-Coordinating receipt, stocking, and return shipping of equipment, parts, and other materials.
-Monitoring of the assigned work area, parts cages, and related areas to ensure cleanliness, safety, and security.
-Concise, proactive communication with geographically dispersed team members.
-Train new team members on products, operational support, and best practices.
-Responsible for monitoring tickets and managing appropriately.
-Serve as On-site Point-of-Contact.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 1 to 3 years experience maintaining storage and/or server equipment in a data center environment.
- Excellent communication skills
- Strong written communication skills, documentation skills a must.
- Excellent time management skills
- Must be a self-starter, and able to work with minimal supervision.
- Ability to adapt to ever-changing requirements, processes, and environment.
- Must have reliable mobile phone service with email capabilities.
- iSCSI storage experience preferred.
- HP server experience preferred.
- Dell server experience preferred.
- Dell storage experience preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.