This role will be responsible for answering incoming support calls from internal and external customers. It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. This position may have interaction other with the Technical Support teams across the organization.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 1 - 3 years of related work experience, or an equivalent combination of education and experience.
- 1 - 3 years of call center support with excellent customer service.
Excellent verbal and written communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
1 - 3 years technical experience a plus.
1 - 3 years Service Desk or Technical Call Center experience a plus.
Previous experience troubleshooting desktop, printer, and notebook issues.
Very strong user and support of MSOffice.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.