Infrastructure Engineer – End User Computing (AVD / IaC)

Position Overview

We are seeking a Cloud Infrastructure Engineer (AVD / IaC) with
deep, hands‑on experience designing, implementing, and supporting Azure Virtual Desktop (AVD) and enterprise VDI
platforms across hybrid environments. This is a delivery‑focused
role, not advisory—the ideal candidate has personally built AVD
environments from the ground up, supported them in production, and is
comfortable providing direct, white‑glove
support to end users.
This role is urgent and business‑critical, supporting the
initial AVD deployment, validating scalability and stability, and driving user
migration. The engineer will partner closely with Microsoft SMEs, internal infrastructure teams, and external
vendors to ensure a successful rollout and long‑term operational success.

Key Responsibilities
1. VDI Architecture & Engineering
• Design, deploy, configure, and optimize Azure Virtual Desktop across multi region Azure environments.
• Administer and support VMware Horizon, including Connection Servers, UAGs, instant clones, pools, and App Volumes.
• Implement and manage Windows 365 Cloud PC provisioning, policies, and capacity planning.
• Engineer scalable, high availability VDI solutions aligned with enterprise SLAs.
• Lead platform upgrades, image lifecycle management, and gold image optimization.
2. Virtualization & Data Center Infrastructure
• Administer VMware vSphere / ESXi clusters, including host configuration, HA, DRS, and resource allocation.
• Manage VM provisioning, storage allocation, and performance tuning.
• Support hybrid infrastructure integrating onprem and Azure workloads.
• Ensure proper configuration of storage (SAN/NAS), networking (VLANs, DNS, DHCP), and compute resources.
3. Performance & Monitoring
• Monitor VDI environments for performance, capacity, and availability.
• Troubleshoot user experience issues such as latency, profile corruption, login delays, and session instability.
• Conduct root cause analysis for complex VDI incidents.
• Implement proactive monitoring using enterprise tools and dashboards.
4. Security & Compliance
• Partner with security teams to apply zero trust principles within VDI platforms.
• Maintain compliance with patching, vulnerability remediation, and hardening standards.
• Manage identity integration with Active Directory, Azure AD / Entra ID, and Group Policy.
• Support MFA and conditional access enforcement.
5. Lifecycle & Operations
• Perform regular patching and upgrades of Windows Server, Windows 10/11 multi session, Horizon components, and AVD host pools.
• Maintain disaster recovery strategies and backup integration for VDI platforms.
• Develop and maintain runbooks, SOPs, and architecture documentation.
• Participate in ITIL based incident, problem, and change management processes.
• Provide Tier 3 escalation support for VDI issues.
• Mentor junior administrators and support knowledge sharing initiatives.

~400 Customer Service & Finance users
~200 cloud VDI users
Contribution to Azure cloud migration initiatives and long‑term VDI strategy

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

8–10
years of
experience in Infrastructure Engineering, Data Center Administration, or
VDI Administration
Hands‑on expertise with:
Azure Virtual Desktop
(AVD) - Hybrid Builder / Operator Level
VMware Horizon -
administer level
On‑prem VDI
Windows 365 Cloud PC -
administer  level
Strong experience with:
VMware vSphere / ESXi
Cluster operations and
resource optimization
Deep knowledge of:
Windows Server
(2016–2022)
Windows 10/11 Enterprise
Active Directory, Group
Policy, DNS, DHCP
Solid understanding of
enterprise networking and storage fundamentals
Proven experience
troubleshooting performance issues in large‑scale VDI environments
Familiarity with ITSM
tools and structured incident/change workflows
Excellent documentation
and communication skills

Microsoft Azure
certifications (AZ‑900, AZ‑104)
VMware VCP certification
Windows Server
certification
Experience with:
FSLogix
App Volumes
MSIX App Attach
PowerShell scripting and
automation
Experience with ARM,
Bicep, or Terraform
Experience in 24x7
enterprise environments
Exposure to monitoring
tools such as:
Azure Monitor
Log Analytics
ControlUp
vRealize Operations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.