Job Description
A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:
• Will conduct Inbound and Outbound calls and will speak with about 40 members per day
• Will understand what the member’s needs are and provide solutions to help improve the member’s financial security
• Contacting members by telephone to negotiate debt recovery
Negotiate settlements to receive payment on percentages of loans
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4 + years of Experience working in a Collections Call Center reconciling delinquent accounts
• 2+ years of experience working within a high volume call center with both inbound & outbound calls
• Excellent written and verbal communication skills and must be comfortable in heavy phone support role
• Must be reliable and available to work onsite in North Phoenix
Must be able to work 2 Saturdays per month and be able to work a 9AM-5PM & 10:30AM-7PM shift
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.