Job Description
Key Responsibilities
Operational Excellence: Implements and enforces standard operating procedures consistently, initiating corrective actions when performance metrics fall below expectations.
Performance Monitoring: Designs and maintains benchmark reports to evaluate the effectiveness of pod programs and individual staff contributions, using insights to drive improvements.
Policy Compliance: Upholds company-wide business processes, procedures, and policies, ensuring consistent application across teams.
Subject Matter Expertise: Serves as a go-to resource for resolving complex or escalated issues, offering guidance and support in research and resolution.
Cross-Functional Support: Partners with customer service and operations teams to clarify order-to-cash processes, deliver training, and resolve issues efficiently and judiciously.
Leadership Collaboration: Analyzes pod performance data and collaborates with leadership to recommend strategic adjustments when goals are not met, often contributing to cross-functional problem-solving efforts.
Process Optimization: Works closely with the Customer Resource Center to refine the order-to-cash workflow, enhancing integration between departments and improving customer satisfaction, processing speed, and cash flow.
Strategic Feedback: Provides Finance Managers with regular updates on account trends and priority concerns to support financial planning and decision-making.
Team Development: Coaches and mentors team members to build skills and improve performance, implementing initiatives to ensure service levels consistently meet or exceed expectations.
Additional Duties: Performs other responsibilities as needed to support departmental and organizational goals.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
4-7+ years of experience in an Order-to-Cash or finance related operations
2 years of leadership experience creating process improvement
Advanced in Excel
Experience managing cross-function teams and driving initiatives to completion
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.