Job Description
Insight Global is looking for an IT Support Specialist to support a global logistics customer. This person will be responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.
Pay: 30-31.50/hr.
Night Shift: 7 PM-5:30 AM Monday - Friday
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 3+ years' experience troubleshooting hardware, software and networking issues on
o Ideally PC's, Windows, Printers, and Android (They will troubleshoot RF guns which are on Android operating systems)
· Experience troubleshooting Tier 2 and 3 escalated technical issues (ideally in an enterprise environment/onsite but can make exceptions for a great personality)
· Strong knowledge of Windows, specifically version 10
· Experience with Android troubleshooting
· Maintain and manage workload through computerized ITSM ticketing and tracking system
· Ability to walk from one side of building to other (1M sq. ft) potentially multiple times a day
Great communication and customer service skills
Nice to Have Skills & Experience
· Windows 11 knowledge
· ServiceNow experience
· Logistics or warehouse experience
· CompTIA A+ Certified
N+ Network certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.