Customer Service, AP

The Analyst, AP Customer Service supports the day-to-day delivery of AP Customer Service issues for North America Accounts Payable that require higher level analysis and research to resolve.

Responsibilities:
• Work towards resolution of queries from suppliers and internal stakeholders, working with various stakeholders. Where necessary, escalate to Manager, AP.
• Communicate promptly and professionally with suppliers regarding status of invoices, check requests, and utility payments and with internal users regarding Accounts Payable processing questions and issues.
• Become proficient with various Accounts Payable systems (SAP, Oracle, PeopleSoft) and processes to fully support the resolution of escalated issues and better identify and research root cause.
• Support our Travel & Expense (company credit card) program as needed
• Work with other Accounts Payable functional teams to resolve issues in a timely manner.
• Assist with critical business account issues in an expedited fashion, engaging appropriate personnel.
• Work within stated internal KPIs and SLAs
• Any other job responsibilities as required at the Company’s discretion.
What you will bring:
• High School Diploma / GED required
• Associate degree or higher in Accounting or Business preferred
• 2-5 years’ experience in Accounts Payable for a large enterprise required
• ERP experience with Oracle or SAP required
• Strong knowledge of accounting principles and standards, specifically procurement and accounts payable process workflow
• Proficiency in Microsoft Office or equivalent word processing and computing programs
• Exceptional customer-service approach with the ability to troubleshoot and respond to stakeholder inquiries by phone and email
• Strong work ethic, motivated, and exhibits excellent organizational and time management skills
• Outstanding attention to detail and ability to problem solve and apply logical, critical thinking skills in a deadline-oriented environment
• Solution focused with demonstrated ability to collaborate and build strong relationships with key stakeholders and team members

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3-5 years of customer service experience
- Strong understanding of the accounting life cycle and Accounts Payable
- Experience using ERP systems such as SAP S4 or People Soft
- Excellent communication skills

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.