Job Description
Insight Global is seeking a remote NOC Automation Engineer to support our client’s network operations. This role is key to shifting operations from reactive to proactive by leading automation and monitoring improvements across BTS, NOC, and TAC environments. The engineer will leverage tools like Assure1 to enhance visibility, reduce incident response times, and streamline remediation. Responsibilities include evaluating current workflows, customizing monitoring tools, automating repetitive tasks, and implementing alerting systems to reduce Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR). The role also involves developing performance metrics, reporting to leadership, and collaborating with engineering, application technology, and vendor teams to align solutions with business goals.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field
• 5+ years of Network Operations Control experience in the telecommunications industry
• 5+ years of Automation Engineering experience
• Proficient with monitoring platforms like Assure1, Nagios, Splunk, or SolarWinds.
• Proficient in scripting languages such as Python, Bash, or PowerShell.
• Strong understanding of networking protocols and management (TCP/IP, SNMP).
• Experience with incident management frameworks like ITIL.
Nice to Have Skills & Experience
• Experience with legacy systems for IP, Microwave, and Satellite. For example familiarity with cisco, juniper, nokia, and brocade for IP.
• Telecom Industry Certifications: ITIL, CCNA, CCNP, PE
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.