Insight Global is seeking a reliable and proactive Tier 1 Helpdesk Technician to provide essential onsite IT support at our St. Louis, MO location. This is a short-term contract role ideal for someone with at least 1 year of professional IT experience or a recent graduate with a technical degree. You will serve as the boots-on-the-ground support for the clients Network and System Administrators sitting in another office location.
Key Responsibilities:
Provide first-level technical support to end users
Perform password resets and basic account troubleshooting
Replace toner and resolve basic printer connectivity issues
Troubleshoot and escalate hardware/software issues as needed
Serve as the onsite liaison for the remote IT team
Maintain documentation of issues and resolutions
Ensure timely and professional communication with users
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
1+ year of professional IT support experience or a technical degree in IT, Computer Science, or related field
Strong customer service and communication skills
Basic understanding of Windows OS, Active Directory, and networked printers
Ability to follow instructions and work independently
Must be punctual, dependable, and detail-oriented
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.