Job Description
We are seeking a motivated and hands-on Technical Support Manager to support and maintain vending service operations. This individual will be responsible for troubleshooting technical issues, supporting customers, and ensuring uptime across vending machines and related equipment. The ideal candidate is a self-starter, eager to learn, and comfortable working in a fast-paced, service-oriented environment.
Provide frontline technical support for vending machines, payment systems, and related hardware/software
Diagnose and resolve equipment issues (mechanical, electrical, or connectivity-related) in a timely manner
Serve as a primary point of contact for customer support inquiries, ensuring a high level of service and satisfaction
Coordinate with field technicians and vendors to resolve escalated issues
Track and document incidents, service requests, and resolutions
Assist with installation, setup, and configuration of vending equipment as needed
Monitor system performance and proactively identify opportunities for improvement
Maintain knowledge of new technologies and systems within vending and payment solutions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–2 years of customer support experience (required)
Strong problem-solving skills with a technical aptitude
Ability to work independently and take initiative (self-starter mindset)
Willingness to learn and adapt to new systems and technologies
Excellent communication and interpersonal skills
Basic understanding of Microsoft Office, hardware, software troubleshooting, or networking concepts
Nice to Have Skills & Experience
Experience in industrial, manufacturing, vending, or field service environments
Familiarity with vending machines, kiosks, or payment systems
Exposure to ticketing systems or service management tools
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.