VOIP Specialists must identify the technology needs for existing customers and utilize product knowledge to integrate offerings into the customer environments with ease and effectiveness. This team is a vital part of the onboarding process of new business customers and will serve as a resource for the training and account development needs. This individual will be responsible for the following:
Have full understanding of products, features, and services offered, and be knowledgeable about competitors products and services.
Train customers on purchased products and all self-serve options.
Input all customer information into the Salesforce database.
Administer the coordination of customer training during implementation and onboarding.
Use systems such as BroadSoft to add or modify customers call flow, services, and user information.
Meet or exceed customer satisfaction standards, as measured in part by customer satisfaction surveys.
o This includes insuring proper and timely follow-up with business and government customers.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
2+ years experience working in the telecommunications or data industry
2+ years experience in a customer service/customer focused environment (something like retail sales would be fine!)
Excellent verbal, interpersonal and written communication skills
Must be an organized, driven and enthusiastic individual to be successful in this role
Proficient in Microsoft Office suite
Knowledge of telephony, wireless, and/or internet services
Sales experience in telephony, data, wireless device, or emerging services
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.