Job Description
We are seeking a ServiceNow Developer with advanced knowledge of the ServiceNow platform, AI capabilities and scoped applications. The ideal candidate will have a strong understanding of ServiceNow’s out-of-the-box (OOB) capabilities, with a disciplined approach of customizing only when pre-approved and justified.
This role will be responsible for designing, configuring, and maintaining various applications, ensuring alignment with platform governance, best practices, and business objectives.
Key Responsibilities
• Partner with business and technical stakeholders to translate requirements into scalable ServiceNow solutions.
• Perform fit-gap analysis to determine configuration vs. customization needs, ensuring all customizations are formally approved.
• Develop, configure, and maintain ServiceNow components such as Flows, UI Policies, Business Rules, Client Scripts, and Integrations.
• Work with ServiceNow Architects and the Platform Owner to enforce development standards, governance, and reusability.
• Create and maintain technical documentation, including design specifications, test plans, and deployment instructions.
• Provide technical leadership and mentoring to junior developers.
• Support ServiceNow upgrades, testing, and release management to maintain platform stability.
Ensure system performance, scalability, and maintainability across implemented solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of ServiceNow development experience
• Proven record of delivering OOB-first ServiceNow implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript/Glide), and integration approaches (REST/SOAP, MID Server).
• Experience with Flow Designer, Integration Hub, and Scoped Applications.
• Knowledge of ServiceNow security, ACLs, and roles.
• Excellent problem-solving, analytical, and stakeholder engagement skills.
• Experience with ServiceNow Now Assist capabilities
• Experience in consulting or client-facing roles.
ServiceNow Certified System Administrator (CSA)
Nice to Have Skills & Experience
Desired Certifications
• ServiceNow Certified Technical Architect (CTA) – highly desirable
ServiceNow Certified Implementation Specialist (CSM or other modules)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.