IT Helpdesk Support

BASIC FUNCTION:
Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision. The site has 200 laptops that must be refreshed by EOY.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)
• Provides Tier 1 support primarily, and as needed and assigned Tier 2 support
• Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
• Receives and coordinates, as needed, all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Creates packages for quick install of all applications
• Maintains desktop hardware and peripherals inventory within the asset management system
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
 Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
 Relocates technical equipment to and from an assigned location

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Two years of IT related work experience is required.

Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.