Job Description
The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support
for technical system needs. The primary requirement for this role is the creation and maintenance of
client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support
agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and
proactive systems maintenance. The technician should be able to execute technical skills to perform
routine maintenance and repair of systems and equipment.
• Function as an AV support technician within a client site.
• Collaborate successfully with Diversified team members and departments.
• Provide supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems.
• Resolve system/equipment faults discovered within systems.
• Interface with others related to equipment faults and repair needs.
• Collaborate with manufacturers/vendors to facilitate equipment repair needs.
• Develop and manage an inventory tracking/recording mechanism.
• Track/update repair needs, work duties, and events within ticketing systems.
• Produce summary and detailed reports.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1 to 3 years of experience in enterprise level AV support
• Competencies in Crestron and QSC control systems
• Competencies in Zoom and MS Teams technology
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.