Insight Global is seeking an Underwriting Assistant to sit onsite in Neenah, WI for our jewelry insurance customer. You will provide excellent service to policyholders, agents, adjusters, and coworkers over the phone and through written communication. You will research, review, and prepare initial gathering of information for the Underwriting team to review and determine acceptable risk. Consistently meets expectations for quality, accuracy, and timeliness. Works closely with Personal Lines Underwriters, jewelers, agents and policyholders to fulfill customer and business requests. Responsibilities include:
Ensures a level of customer service that meets and exceeds customer expectations over the phone and through written communication.
Examines individual applicants for insurance, reviews such documents as, but not limited to, applications, questionnaires, adjuster reports, and financial statements to set up or issue new business or policy modifications.
Helps review, follow up, setting up of accounts and may process agency business under the guidance of an Underwriter.
Coordinates and manages relationships with field adjusters which include initial contact, follow up, gathering of reports and ensuring invoices for services are paid in a timely manner.
Evaluates and takes action on necessary pre-renewal directions for vault coverage, closed claims, and CAR reports.
Delivers on commitments to internal and external customers by providing follow-up and follow-through.
Responds to inquiries from jewelers, agents and current or prospective insured parties.
Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.
Strives to be a knowledge expert in product, systems, and services.
Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
High school diploma or general education degree (GED)
Three to six months related experience and/or training; or equivalent combination of education and experience.
Proficiency in Microsoft Office, including Outlook, Word, and Excel
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.