Insight Global is seeking a customer facing Technical Consultant to sit remote for our Jewelry Insurance client. Our customer is planning a significant rollout for their custom app, and we will need a versatile team member who can bridge the gap between technical development and customer service. Key responsibilities include:
Customer Interaction: Handle customer calls and texts, providing first-level support and bridging to the backend identity system for issues like login problems.
Technical Support: Assist jewelers with customer issues, escalating back to the jeweler when necessary.
Development Tasks: Engage in backend development tasks when support calls are low.
Flexibility: The candidate should be adaptable, able to switch between customer service and development tasks seamlessly.
Customer-Focused: Strong emphasis on customer satisfaction and the ability to handle customer interactions professionally.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Experience: Mid to senior level with at least 5+ years of development experience. Familiarity with multiple technical environments is a plus.
Technical Skills:
o Backend: Proficient in .NET and SQL.
Soft Skills: Excellent customer service skills, able to communicate effectively with non-technical users, and a problem-solving mindset.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.