Insight Global is seeking an enterprise NOC technician to join on of our clients to work 100% remote. This role is in a 24x7x365 support environment in a Network Operations Center for a top Managed Service Provider client in their Client Relations team. Their environment is heavily Cisco based and networking focused with Microsoft needs as well. They will play a fundamental role in ensuring we meet or exceed the expectations of all clients as defined in our service level agreements. Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. This client is seeking sharp, motivated individuals with top level experience and enjoy working on highly visible, technically challenging service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills This individual will provide technical support services including problem resolution, technical change implementation, telephone and one-on-one support. This role is also a huge stepping stone into this clients breadth of career path opportunities.
- 3+ years of Network Analyst/Engineering experience or equivalent NOC experience
- Strong experience with Cisco routers, switches, troubleshooting networking issues, and wireless connectivity issues
- Experience with Microsoft troubleshooting and issue resolution
- Experience working in enterprise environment
- Experience with VOIP and IP Protocols
- Strong customer service with a client first mentality
- Possesses any networking certification including but not limited to CCNA, Network+, Comptia A+, etc.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.