Job Description
General Description:
Performs in-house calibration, servicing and/or repair of customer and company products at
established company repair site or service center. Diagnoses mechanical, hardware, software and
systems failures. Performs maintenance, testing and calibration of customer and company
products. Prepares reports for analysis of product failure trends and service ability issues as
needed. May communicate with customers for problem investigation. General support and
compliance with ISO quality standards and practices to maintain quality.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Responsibilities:
Self-starter with the ability to work independently on 2nd shift
• Analyzes, troubleshoots, makes repairs, resolves technical problems and performs
maintenance and calibration service on equipment or components returned to repair
center by customers.
• Prepares repair and calibration documentation and accurately maintains associated
records
• Conveys data and trends on product repairs to appropriate person or department to assure
customer satisfaction.
• Raises unusual product issues to technical support or other appropriate department.
• Completes calibration data sheets accurately and efficiently
• Occasionally is required to create calibration data sheets, with minimal direction, based
upon instrument specifications and approved calibration procedures.
• Completes all documentation supporting customer requirements, reporting, ISO and other
quality systems.
• Acquires job skill and learns company policies
• Basic calibrations
• Adheres to quality management system policies and procedures in performance of work
• Performs other laboratory support functions as needed in an efficient and orderly manner.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.