Hybrid IT Support Specialist

The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise.

The ideal candidate is an experienced IT professional with strong troubleshooting capabilities, excellent communication skills, and a proactive approach to problem-solving. This role requires supporting employees at all levels of the organization, including occasional white-glove support for executive and C-level leadership. In addition to traditional desktop support responsibilities, the candidate should possess intermediate to advanced Audio Visual (AV) experience supporting conference rooms, Executive Briefing Centers (EBCs), all-hands spaces, and company events.
* Serve as the primary onsite IT support resource for employees within the office.
* Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.
* Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.
* Install, configure, test, maintain, and support hardware, software, and peripheral devices.
* Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.
* Support user account access, identity management, and SaaS applications.
* Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.
* Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.
* Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.
* Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.
* Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
* Create and maintain technical documentation and knowledge base articles.
* Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.
* Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, and related collaboration technologies.
* Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.
* Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.
* Perform proactive room readiness checks and testing prior to meetings and events.
* Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

* Associate degree in a computer-related field or equivalent technical training and experience.
* 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments.
* Experience working independently as a primary or sole onsite IT support resource.
* Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.
* Experience supporting macOS and Windows environments.
* Experience supporting Microsoft 365, Google Workspace, and common SaaS applications.
* Familiarity with identity and access management platforms such as Okta, Microsoft Entra ID (Azure AD), or similar technologies.
* Experience providing executive-level or white-glove support.
* Strong verbal and written communication skills.
* Excellent customer service, interpersonal, and problem-solving skills.
* Ability to prioritize workload, manage time effectively, and operate with minimal supervision.

* Experience supporting a mix of in-office and remote employees
* Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar conference room technologies.
* Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
* Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
* Experience supporting live events, executive briefings, and company-wide presentations.
* Knowledge of asset management and inventory management platforms.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.