Program Manager, Field Quality

Insight Global is seeking a Program Manager, Field Quality for a top telecommunications client supporting microbusiness fiber sales. This role sits at the intersection of analytics, sales operations, and risk management, owning how sales quality is measured, monitored, and improved across field teams. The ideal candidate is highly analytical, operationally rigorous, and confident working cross functionally with internal stakeholders and external sales partners. This individual will proactively identify issues before they impact customers or revenue, drive system and process improvements, and deliver executive ready insights that protect the business while enabling high quality growth.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proven experience in program management within sales, operations, or quality functions
• Strong sales quality and risk management background (fraud, incorrect orders, suspicious activity)
• Heavy analytics capability with advanced Excel and/or AI-assisted analysis
• Experience monitoring QGP pacing, stack ranking, churn, and deactivations
• Ability to define, track, and report KPIs tied to sales quality and operational health
• Experience working with field sales teams and 3rd party partners
• Strong executive-ready written and verbal communication skills
• Ability to make quick, professional, high impact decisions
• High operational rigor and attention to detail

• Telecom or fiber sales background
• Hands-on experience with Power BI and performance dashboards
• Experience supporting direct-to-consumer (DTC) or microbusiness sales motions
• Familiarity with sales/order systems (e.g., Atlas, Order & Pay files, Knowledge datasets)
• Prior exposure to field quality, compliance, or audit functions
• Seasoned professional comfortable presenting to senior and executive leadership

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.