Job Description
The ServiceNow Event Management Specialist is responsible for supporting, configuring, and operating the Event Management capability within the ServiceNow platform. This role focuses on ensuring reliable event ingestion, effective alerting and correlation, and strong alignment with CMDB and IT Operations Management (ITOM) processes.
The ideal candidate has hands‑on experience with ServiceNow Event Management fundamentals, understands CMDB concepts, and can administer ServiceNow at a foundational level while working closely with IT Operations and platform teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Event Management fundamentals
○ Understanding of events, alerts, thresholds, correlation, suppression, and remediation concepts.
• CMDB fundamentals
○ Knowledge of Configuration Items (CIs), relationships, and their role in IT operations.
• ServiceNow administration fundamentals
○ Foundational experience administering the ServiceNow platform.
• Understanding of ITOM
○ Familiarity with IT Operations Management concepts and how Event Management supports operational visibility.
• Experience
2 to 3 years of hands‑on experience working with ServiceNow, ITOM, or Event Management–related capabilities.
Nice to Have Skills & Experience
• Completion of the ServiceNow Event Management Implementer Path, or
• ServiceNow Certified Implementation Specialist – Event Management (CIS‑EM).
• Experience working with enterprise monitoring tools (infrastructure, application, or cloud).
Exposure to service‑based operations and CSDM concepts.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.