Sr Program Manager (Lounge)

• Lead the end-to-end rollout of a new hybrid lounge operating model across 6 different lounge locations, starting with Honolulu and expanding to all locations by the end of summer.
• Act as the central organizer across many moving parts: location leaders, HQ stakeholders, product team members, communications, and a third party kitchen vendor (partnering closely with this vendor’s PM).
• Own timelines, milestones, dependencies, and deliverables on Alaska’s end.
• Partner closely with lounge managers at each location to coordinate readiness, sequencing, and execution.
• Design and drive a thoughtful change management approach for approximately 450 employees.
• Build and oversee a training and curriculum program to transition staff from back-of-house roles into guest-facing positions (bartending, barista, front desk, guest engagement).
• Collaborate with the communications team to ensure employees are informed, supported, and confident throughout the transition.
• Use tools like Smartsheet or similar PM platforms to track progress, communicate status, and align stakeholders.
• Ensure the new model is not just launched, but sustainable, with ongoing training, proficiency standards, and clear ownership going forward.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 7-10+ years of experience in Product Management, Program Management, or a closely related role.
• Proven experience leading large, complex transitions with significant operational and people impact.
• Strong change management skills, with demonstrated empathy for frontline employees navigating role and workflow changes.
• Ability to operate with minimal direction and bring structure to ambiguous, fast-moving initiatives.
• Experience coordinating across multiple teams, functions, and locations.
• Excellent communication and facilitation skills, especially when working with executives, managers, and frontline leaders.
• Comfortable managing vendors and external partners alongside internal teams.
• Strong organizational skills with the ability to manage milestones, dependencies, and deliverables across parallel workstreams.

• Prior experience in airlines, airport operations, hospitality, or food & beverage environments.
• Experience working on large-scale workforce transitions or operational transformations.
• Background in training enablement, curriculum design, or learning program development.
• Familiarity with Smartsheet or comparable project management tools.
• Experience working in scrappy, evolving environments where plans must adapt without losing momentum.
• Demonstrated ability to design programs that are scalable and sustainable beyond initial rollout

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.