AdOps Account Coordinator

The team sits within accounts services/advertising and support clients operations, as this team largely handles contract processing and implementation. The team works with internal sellers as their main stakeholders, supporting them with client onboarding and contracts.
• Key projects: This role will work from CRM ticket queue review, update, process, supplement, etc. contracts submitted by sellers. The role will help prepare contracts for signatures, and after signatures will also implement these contracts. The role will not have any interaction with clients, only with sellers. The role will frequently collaborate with legal, finance, various internal teams to process contracts.
o Typical task breakdown and operating rhythm: The role will consist of around 1 hour of peer reviews on casework, 4-5 hours of ticket case work, responding to internal stakeholders, preparing and reviewing contracts, implementation work. Responding to teams and email messages, analyzing data.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Years of Experience Required: 2+ overall years of experience in the field.
• Experience in client operations, process improvement, or contract management.
• Strong analytical skills with the ability to interpret data and benchmark performance metrics via reporting.
• Excellent written communication skills for documenting processes.
• Ability to collaborate cross-functionally with legal, sales, and customer success teams.
• Proficiency with CRM systems and data management tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• English proficiency
Top 3 Skills
1. Minimum 2 years experience with Process Execution & Compliance
2. Minimum 2 years experience with Data Analysis & Reporting (PowerBI is preferred)
3. Minimum 1 years experience with CRM Systems & Data Management Tools Proficiency

• Experience in client operations, process improvement, or contract management.
• Background working in structured, compliance driven environments where following processes is critical.
• Demonstrated experience in process execution, maintaining compliance, and ensuring controls are followed.
• Skilled at relaying insights and recommendations to management and cross functional partners (e.g., Legal, Sales, Customer Success).
• Exposure to sales systems, contract systems, or workflow management tools (advantageous but not strictly required).
o Performance Indicators: Performance will be assessed based on Case Completion and ticket resolution, accurate case work with little to no errors.
• Best vs. Average: The ideal candidate would be a meticulous, analytical, process driven operations professional with strong data interpretation skills, excellent communication, experience collaborating across legal/sales/customer success teams, proficiency with CRM systems, and a passion for improving processes while maintaining compliance.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.