Job Description
We’re seeking a candidate that provides day-to-day technical support to employees for internal desktop systems, software, and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. The End-User Support team provides IT Support to all our internal employees. This team is responsible for providing a best-in-class customer experience! The End-User Support team will leverage modern tools & platforms to support our customers. Support items include SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, Zoom and more. We drive improvements by focusing on process & operational efficiencies.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of IT experience
Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, Service Desk operations
Fundamental understanding of enterprise systems and applications - Salesforce, Okta, ServiceNow, G-Suite, etc.
Familiarity with JAMF or Mac enterprise device management
Highly skilled at explaining technical subjects to non-technical customers as well as technical customers
Possess extraordinary customer service skills
Ability to work well as part of a team
Nice to Have Skills & Experience
Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
Assist with Microsoft Exchange and/or Office365 task work – solving mailbox issues; checking and updating distribution lists, creating and handling room resources, shared mailboxes, etc.
Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers
Create and maintain process documentation
Excellent in-person, phone, and written communication skills
Have high attention to detail
Occasional travel supporting partner offices
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.