Job Description
In this Digital Support Specialist role, you will be on the front line of a small, mission-driven team that is focused on ensuring the uptime of our ever-growing digital display network by reviewing and verifying incoming technical service requests, automated alerts and issues across the United States. You will be focused on verifying the severity of the issues and then communicating and following up with our markets and vendors towards issue resolution.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- High school graduate; bachelor’s degree preferred.
-Ability to interact comfortably with a variety of people over the phone, email or instant messaging apps, at all levels within the company as well as representatives of our manufacturers and service contractors.
-Ability to work independently and maintain a high level of productivity.
-1 year of experience working with a ticking system (ServiceNow, JIRA, Salesforce, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.