Job Description
The main function of a usability researcher is to conduct user experience research. A typical usability researcher 3 is responsible for planning UX research studies, work with stakeholders to align on study goals and planning, executive studies, and analyze data gathered during the study to draft reports and share those with relevant stakeholders.
Job Responsibilities:
Work with stakeholders to understand research needs and develop research plans for your product area.
Partner closely with design, program management, customer experience, and data science to develop a deep understanding of our customers to inform the product roadmap.
Pull from a broad portfolio of research techniques from generative to evaluative to inform product and design decisions throughout the entire product cycle.
Design, execute, and analyze research to deliver insightful and actionable results.
Communicate research findings in clear and compelling ways to all levels of the product team, with ability to explain methodology, insights, and design recommendations.
Build a trusted partnership with stakeholders to inform the roadmap for your area.
Contribute to the formation of the research culture across our team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Degree in Psychology, HCI/HFE, HCDE, or related field is required.
- 5+ years of research and design work experience, with strong theoretical and practical knowledge of both qualitative (e.g., ethnography), and quantitative (e.g., data analytics), research methodologies, and statistics.
- Proven ability to help teams develop and drive progress on key metrics
- Experience in creating research plans.
- Excellent interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
Nice to Have Skills & Experience
- Experience from the security and compliance industry
- AI experience
- A Master’s degree or higher (PhD is acceptable and may offset required years of experience)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.