Job Description
• Lead the migration from Cherwell to ServiceNow, including integration and data cutover
• Review and align policy and procedure documentation with Alaska’s operational standards
• Manage and enhance ServiceNow modules including CMDB (via Discovery), ITSM, CSM, IRM/GRC, and ITAM
• Oversee hardware and software asset management within ServiceNow
• Support future integrations and new product rollouts
• Maintain platform health, performance, and governance
• Collaborate with cross-functional teams to ensure seamless adoption and compliance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proven expertise in ServiceNow development with minimal ramp-up time
• Hands-on experience with ServiceNow integrations and system administration
• Deep knowledge of ServiceNow modules: CMDB, ITSM, CSM, IRM/GRC, ITAM
• Strong background in hardware and software asset management
• Familiarity with CMDB population via Discovery
• Ability to interpret and align policy/procedure documentation with enterprise standards
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.