Job Description
Under general direction of the Desktop Services Manager, IT Support Services, these two assignments will contribute to the strategic objectives of the Client Engineering Team by facilitating and executing on various tasks supporting the employers’ windows-based laptops, servers and applications. Provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; and provides additional support to department/division as directed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• SCCM, Microsoft Office Applications including Teams,
• Active Directory, Group Policy (GPO), LDAP, WINS, DNS, DHCP, and Windows
Servers
• Methods and technologies of performing advanced troubleshooting activities on
computer hardware, software, printers, networked and peripheral equipment.
• Pertinent Federal, State and Local Laws, codes and regulations
• Principles and practices of Customer Service
• English usage, spelling, grammar, and punctuation
• The ability to communicate verbally and in writing with all levels of employees and
management, capable of successful formal and informal communication, speaks
and writes clearly and understandably at the right level
• Modern office procedures, methods, and equipment including computers and
computer applications such as Word, Excel and statical databases
• Establishing and maintaining effective working relationships with other
department staff, management, vendors, outside agencies, community groups and
the general public.
• Interpreting and administering policies and procedures sufficient to administer,
discuss, resolve, and explain them to staff and other constituencies.
• Identifying, troubleshooting, and resolving the most difficult computer hardware,
software, network, and peripheral problems; coordinating solutions with outside
vendors, users, and information technology staff.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.