Job Description
An employer is looking for a customer-service oriented IT Help Desk Technician. Under general direction, this person will perform a variety of field level information technology support involving the resolution of software and hardware related problems involving desktop computers, peripherals, and networked systems for offices and remote sites; provides on-site and phone consulting, coordination, and troubleshooting for end-users; coordinates assigned activities with appropriate department, division, and outside agencies; provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; and provides additional support to department/division as directed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1-3 years of experience working in an IT Help Desk/Service Desk role, or related field
General IT equipment knowledge (i.e. cabling, networks, monitoring, etc.)
Experience with ServiceNow ticketing system
SCCM experience
Strong customer service skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.