Insight Global is looking for a Helpdesk Specialist for a client local to Vancouver, WA. As an IT helpdesk specialist, you will be a part of a team providing support over the phone, through remote access, and in person to internal company employees. We are looking for someone with excellent oral and written communications skills and ability to translate these to our internal knowledge baseStrong teamwork and interpersonal skills. Other responsibilities include PC troubleshooting and networking in a Microsoft Active Directory domain, providing support for email, enterprise applications, and web applications, as well as responding to and resolving submitted work orders within the IT helpdesk queue.
OTHER ESSENTIAL DUTIES:
Configuring, troubleshooting, and supporting desktops, laptops, printers, phones, etc.
Creating and managing accounts in Active Directory.
Managing Cloud services (azure, Office 365)
Windows Scripting (PowerShell/VB/Python)
PC imaging with Kace imaging software
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
H.S. Diploma/Equivalent.
3 years experience in an IT Help Desk/Desktop Support environment.
Certifications (Microsoft, CompTIA, Cisco, etc.) required, without above work experience.
Experience creating and managing accounts in Active Directory.
Experience working with a ticketing system.
Experience configuring, troubleshooting, and supporting desktops, laptops, printers, phones, etc.
PC troubleshooting and networking in a Microsoft Active Directory domain.
Experience performing Windows Scripting (PowerShell/VB/Python) using common scripting languages.
Strong knowledge of Microsoft suite of desktop products.
Group Policy Object creation and management.
Good oral and written communications skills and ability to translate these to our internal knowledge base.
Strong teamwork and interpersonal skills.
Able to work flexible hours and shifts.
Scripting knowledge (Powershell, VB, Python)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.