An employer is looking for a customer-service oriented IT Help Desk Technician to assist with equipment set up for their return-to-office initiative. This person will act as a liaison between the Space Planning team and the IT team to ensure desk equipment is moved and set up correctly for internal employee usage. They will also have general help desk responsibilities, including responding and resolving tickets via ServiceNow, and providing excellent customer service to employees for hardware and software troubleshooting. The right candidate comes from a help desk background, has excellent communication skills, and is eager to continue growing their IT skills in a professional environment.
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1-3 years of experience working in an IT Help Desk/Service Desk role, or related field
General IT equipment knowledge (i.e. cabling, networks, monitoring, etc.)
Experience with ServiceNow ticketing system
Active Directory experience
Strong customer service skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.